Information We Collect
We may collect information such as account details, uploaded pet photos, order and payment information, and technical data about how you use the platform.
Data & Privacy
Privacy Policy
Learn how GlowPet collects, uses, and protects your information when you upload pet photos, generate AI portraits, and place orders on our platform.
Effective date: May 01, 2026
GlowPet Studio is the data controller responsible for your personal data.
What This Policy Covers?
This Privacy Policy explains how GlowPet collects, uses, and protects information when you use our platform. This includes when you browse the website, upload pet photos, generate AI portraits, manage your account, and place orders.
The information we handle may include account details, uploaded images, order and payment information, and technical data related to how you interact with the platform.
How We Handle Information
We collect, use, and share information only as needed to operate GlowPet, fulfill orders, and improve the platform.
We process personal data based on legal grounds including contract performance (to provide services), legitimate interests (to improve the platform), and user consent (for cookies and marketing where required).
How We Use Information
We use information to provide and improve GlowPet, generate AI pet portraits, process orders, respond to support requests, and maintain account and platform functionality.
How We Share Information
We may share information with service providers that support payments, order fulfillment, website operations, analytics, and customer support, as needed to run GlowPet.
We may share limited information with advertising and analytics partners to measure performance and improve our marketing efforts.
AI Processing
GlowPet uses artificial intelligence to generate custom pet portraits based on the images you upload and the styles you select. This processing is necessary to deliver the core functionality of the platform.
- Uploaded pet photos are processed to generate the selected portrait style.
- Images may be used to provide the requested output and improve the service.
- AI processing is performed using systems designed to handle image inputs securely.
- We do not use your uploaded images for unrelated purposes without your consent.
Data Retention
GlowPet retains personal information only for as long as necessary to provide the platform, fulfill orders, comply with legal obligations, and resolve disputes.
- Account and profile information may be retained while your account is active.
- Uploaded pet images may be retained to provide your generated portraits and support your order history.
- Order and transaction data may be retained for recordkeeping, billing, and legal compliance purposes.
- Technical and usage data may be retained for a limited period to improve platform performance and security.
When information is no longer required, we take reasonable steps to delete or anonymize it.
Data Security
GlowPet takes reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. We use technical and organizational safeguards designed to secure personal data.
- Payment information is processed securely by third-party payment provider Stripe, and is not stored directly by GlowPet.
- Access to personal information is limited to systems and personnel who require it to operate the platform.
- We implement security practices designed to protect stored and transmitted data.
- We regularly review our systems to improve security and reduce potential risks.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We process personal information based on legitimate interests, contract performance, and user consent where applicable.
Your Privacy Rights
Depending on your location, you may have rights regarding the personal information we collect and use.
You may also have the right to restrict processing, object to processing, and request data portability.
Access Your Data
You may request a copy of the personal information we hold about you.
Correct Your Information
You may request updates or corrections to inaccurate or incomplete information.
Delete Your Data
You may request deletion of your personal information, subject to legal obligations.
Manage Preferences
You may control account communications and preferences.
Changes to This Policy
GlowPet may update this Privacy Policy from time to time to reflect changes to the platform, legal requirements, or our data practices. When we make updates, we will revise the effective date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
support@glowpet.com